Is this normal for Ozbongs?
Posted 22 July 2017 - 11:02 AM
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Posted 22 July 2017 - 11:41 AM
Had an issue with brcken glass
one email and one phone call, all sorted.
even gave me his mobile ph number to call.
I wont buy anywhere else really,
only thing i can be negative about is the new layout of there wedsite
i hate change
“It really puzzles me to see marijuana connected with narcotics . . . dope and all that crap. It’s a thousand times better than whiskey – it’s an assistant – a friend.”
— Louis Armstrong
Posted 22 July 2017 - 12:53 PM
I've only ever had great experiences with Ozbongs as well, and would have to say I'm slightly surprised with the abruptness of their response. Having said that, aside from offering you a refund if it was unused, I'm not sure what else they could do besides paying the return freight. Seems to me to be more of a quality control, and general quality, issue with the manufacturer than with Ozbongs.
Can't really expect them to do anything if you have used it, but I do think they should have offered to cover return post on an item that isn't up to advertised standard.
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Posted 22 July 2017 - 12:58 PM
If you want functional get a beaker, they never fail! Haha
Good luck in your search for your new glass
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Posted 22 July 2017 - 05:17 PM
but you guys do see what im talking about right, in the photos? that stem is totally off, both offset to the left and sitting way too horizontal, comparing my bong to the last pic(ozbongs advert)
Im sorta worried about buying anything expensive if they don't inspect stuff before sending it out, im totally ready to pick up a much higher quality piece, as said above lesson learned.
Just don't wanna get ripped off $200+ when they have already taken me for $60
Posted 22 July 2017 - 07:57 PM
Posted 23 July 2017 - 06:05 AM
Shitaye, A few mixed reviews. I used them once and everything was delivered in good condition, and very responsive in doing so.
I will give them props for shipping, think I placed the order on a Monday and got it on Friday arvo, same state. But maybe a little too fast, a little more care with quality control. would be great.