Best and trusted to site to buy online

[DVS969]

Hi, Im from Australia, First time poster long time lurker. I had finally decided to splash out after years of plastic bottles and buy a glass bong. I have put an order in with Onlinesmoke.com.au, the order was taking a while to ship so I thought id check some other people experience and unfortunately it wasn't very positive. Has anyone had and dealing with then recently that can hopefully restore some hope! . ]

 

Plus wanted to know for any future purchases if someone can point me in the direction of a good and trusted site to buy from?

 

Any info would be muchly appreciated!

 

Thanks

Edited July 16, 2014 by DVS969

[Ford Fairlane]

Welcome dv, ozbongs have a good rep

[DailyTokin]

Ive bought from both. Both great imo. Got a free padded bong bag from onlinesmoke. Edited July 16, 2014 by DailyTokin

[ehle_fan]

Ozbongs!

[louise]

IME, the customer service is poor, p+p is dear, the goods are average and it is like dealing with the devil if you want to cancel an order and get your cash refunded.

 

My only advice if you have a problem with onlinesmoke - ring, don't email and don't wait for them to ring back if one of the kids answers the phone... ring until you get an adult.

[Dingo-2008]

Just placed a order OZBongs about a week ago now a just waiting for the order to arrive take's about 8 days to arrive here so I am not worried it take's awhile.

 

But one thing I can tell you there service is top class,all emails had a quick reply   to them  with in a day or less,an you can ring them as well,top guy's to talk with as well they even checked the thickness of the glass oil rig I was buying from them when I asked how thick the glass was.

 

They scored a 15points out of 10points for there service if you get what I mean BLOODY good service an very polite to an old dog like me .

 

Hope this helps you out with your next choice on buying any glass wear or goodies.

 

 

      Regard's Dingo-2008.

[DVS969]

Thanks heaps for the replies!!!

 

Online Smokes phone number has a message saying they are doing stock take so they can't answer. So I thought Id give email a go, I emailed at about midday and I got an email back saying that the item I ordered is out of stock and if I wanted to change it or get a refund. I just asked for a refund so Im waiting for that to come through. Providing there is no problem with actually getting the refund I can't really complain about the service from them. Would have been nice for an email to say it was out of stock but I guess its not a perfect world!

 

I've put an order in to Ozbongs now for the same item, They are a little dearer but sounds like its worth it just for the piece of mind. 

 

Thanks again for the help!!!