[[Communicate-Help]] How do cancel a Norton subscription ?

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{{<833>}} {{<743>}} {{<5300>}} Cancelling a Norton subscription such as Norton 360 can sometimes feel confusing, but the process becomes clear once you understand the steps, and the first step is logging into your Norton account on the official Norton website. {{<833>}} {{<743>}} {{<5300>}} After signing in you will find the “My Subscriptions” section which contains details of your active plan, renewal dates, billing method, and any other subscriptions tied to your account. {{<833>}} {{<743>}} {{<5300>}} From here you should look for the option to disable auto-renewal or directly cancel, because this is how you prevent Norton from charging your card or account again. {{<833>}} {{<743>}} {{<5300>}} When you press cancel Norton will often attempt to keep you by offering special discounts, additional months free, or cheaper bundles, but if your intention is to stop the service entirely you can simply decline. {{<833>}} {{<743>}} {{<5300>}} Once you decline the offers you will be asked to confirm cancellation, and when you press confirm your account status will show that the subscription will expire at the end of the current billing cycle. {{<833>}} {{<743>}} {{<5300>}} This means that even though you have cancelled, you can still continue to use Norton features such as antivirus scans, VPN access, or password manager until the expiration date. {{<833>}} {{<743>}} {{<5300>}} Some customers ask whether they are entitled to a refund, and Norton’s refund policy usually allows you to request a refund if you cancel within a limited time window, often sixty days from the original purchase date. {{<833>}} {{<743>}} {{<5300>}} To request that refund you need to contact Norton Support, either by phone or live chat, and the agent will walk you through the eligibility requirements for your region. {{<833>}} {{<743>}} {{<5300>}} If you prefer not to cancel through the website yourself you can start by contacting Norton Support and asking the agent to cancel the subscription for you. {{<833>}} {{<743>}} {{<5300>}} If you choose this method you must verify your account details and payment method so that the support representative can access and modify your subscription status. {{<833>}} {{<743>}} {{<5300>}} Another important detail is that not all Norton subscriptions are billed directly by Norton, because some are handled through the Apple App Store, Google Play Store, or even internet service providers. {{<833>}} {{<743>}} {{<5300>}} If you subscribed through the Apple App Store you need to go into your iPhone or iPad settings, tap your name, open subscriptions, find Norton, and select cancel subscription to stop future charges. {{<833>}} {{<743>}} {{<5300>}} If you subscribed through Google Play on an Android device you need to open the Play Store app, go to your subscriptions, select Norton, and tap cancel to end the plan. {{<833>}} {{<743>}} {{<5300>}} If your Norton subscription is bundled with your internet provider then you will have to contact them directly, because Norton does not have control over the billing in that situation. {{<833>}} {{<743>}} {{<5300>}} After cancellation you may want to uninstall the Norton application itself, because the software will remain on your device unless you remove it manually. {{<833>}} {{<743>}} {{<5300>}} On a Windows computer you can do this by going into the Control Panel, choosing Programs and Features, selecting Norton, and clicking uninstall to remove all related files. {{<833>}} {{<743>}} {{<5300>}} On a Mac you can drag the Norton application into the Trash or use the official Norton removal tool to ensure everything is fully deleted. {{<833>}} {{<743>}} {{<5300>}} If you remove Norton you should also install another antivirus or internet security solution so that your devices remain protected, since cancelling Norton does not mean you no longer need security. {{<833>}} {{<743>}} {{<5300>}} Free options exist as well as paid antivirus programs, so you can choose what fits your budget and requirements best. {{<833>}} {{<743>}} {{<5300>}} Some users who are mostly frustrated with unexpected charges might decide simply to disable auto-renewal instead of cancelling completely, which means Norton continues until expiration but will not renew again. {{<833>}} {{<743>}} {{<5300>}} This option allows you to use all the features you already paid for while preventing surprise charges in the future. {{<833>}} {{<743>}} {{<5300>}} If you later decide that you want Norton services again, resubscribing is simple: log back into your account, choose a plan, and pay for a new subscription. {{<833>}} {{<743>}} {{<5300>}} It is also smart to save any cancellation confirmation emails you receive because they serve as proof that you cancelled in case of future billing disputes. {{<833>}} {{<743>}} {{<5300>}} Checking your bank or credit card statement in the months following cancellation is also wise to make sure no further charges are taken. {{<833>}} {{<743>}} {{<5300>}} If you notice charges after cancellation you should contact Norton support immediately, provide your cancellation confirmation, and request correction or refund. {{<833>}} {{<743>}} {{<5300>}} Cancelling your Norton subscription is essentially about understanding where you purchased it, accessing the correct account or platform, declining any retention attempts, and confirming the cancellation. {{<833>}} {{<743>}} {{<5300>}} Uninstalling the program afterward and ensuring that you maintain another form of protection will keep your computer or mobile device secure. {{<833>}} {{<743>}} {{<5300>}} By following these steps carefully you will cancel Norton successfully, avoid unwanted charges, and maintain full control of your digital security going forward.