That's the problem though, mate. Any company that uses Aust Post or any other Courier has no control over how it's handled and delivered, once they hand it over to them. It bit of a lottery to what contrition items arrive in. From what I recall from my order, it was packed out snuggly with bubble wrap. But yeah, my point being. They packed it well and got it dispatched in good time. Whereas other online bong shops were pretty ordinary in both dispatch and packaging.
I do know your pain though. A couple of years back I spent 2.5k on a new desktop computer. It also arrived quickly, but the condition left a bit to be desired. The CPU Cooling fan was bent to buggery, and the Graphics card was barely hanging on, the PCI express slot was damn near snapped off the Motherboard, and the GFX card would crash every 10-15 minutes, even after the Motherboard was replaced. That took nine months and shitload in shipping costs and insurance to get it sorted. All because some fuckwit courier did whatever he done to it. Fortunately, I paid insurance for it originally when I ordered it. Otherwise, I dare say I would've been left with the cost of repairing it.
So yeah, anything of reasonable value, it pays to get it insurance on the delivery of it. But in your case, it'd be a bit of a touchy one to get sorted I would imagine. Just a bit of a bummer you used it before finding the defect (?)
Edited by Indycar, 23 July 2017 - 09:41 AM.